Terms of Service

Established: 3 May 2026 / Last revised: 30 August 2026

This English version is a translation provided for convenience. If there is any difference between the Japanese and English versions, the Japanese version prevails.

Introduction

These Terms of Service ("these Terms") set out the conditions for using INUPLA ("the service"), an app for dog owners provided by Raflect Inc. ("we", "us"). People who use the service ("users") do so having agreed to these Terms, the Privacy Policy, the Notation based on the Act on Specified Commercial Transactions, the notices shown in the app, and other rules we set. Established: 3 May 2026 Last revised: 17 August 2026 Company: Raflect Inc. Address: Aoyama Marutake Bldg. 6F, 3-1-36 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan Representative: Koya Wakiyama Contact: info@raflect.co

Article 1 (Scope)

1. These Terms apply to all relations between us and users regarding use of the service. 2. The service includes the app, related web pages, accounts, AI chat, records, walk tracking, training courses, the dog personality quiz, health history and reminders, connections to external services, paid plans, advertising, notifications and other related features. 3. Where separate conditions are set for a particular feature in the app or on a separate page, those conditions form part of these Terms. If they conflict with these Terms, the separate conditions prevail for that feature.

Article 2 (Definitions)

The terms used here have the following meanings. 1. "Account" means the right to use the service, created through Firebase Authentication or another method we specify. 2. "Submissions" means photos, videos, text, profiles, dog information, records, AI chat input, location information, walk records, certificate images and any other information a user enters, sends, saves, displays or shares in the service. 3. "Paid plan" means Premium or another subscription or paid feature we provide. 4. "External services" means Apple, Google, Firebase, Google Mobile Ads, Gemini, OpenWeatherMap, Threads (Meta) and other third-party services connected to the service.

Article 3 (Eligibility and minors)

1. Users may use the service by agreeing to these Terms and completing the registration we specify. 2. Minors should use the service with the consent of a parent or other legal guardian. Where a minor uses the service, we treat it as having their legal guardian's consent. 3. The service is a general consumer service that supports life with dogs and pets. It does not replace medical or veterinary care, diagnosis, treatment, emergency services, administrative procedures, financial investment or other professional judgement.

Article 4 (Account registration and management)

1. Users keep their registered information accurate and up to date. Registering false or inaccurate information, or impersonating another person, is prohibited. 2. Users manage their sign-in details, authentication devices, email address and external sign-in accounts at their own responsibility. We are not liable for damage arising from inadequate management, mistakes in use, or use by a third party, except where we acted intentionally or with gross negligence. 3. Where we judge there is a risk of misuse or breach of these Terms through multiple accounts created by the same user or through account switching, we may restrict use, suspend the account or take other necessary measures. 4. Accounts, paid plans, records and other positions or rights in the service may not be transferred, lent, sold, pledged, succeeded (other than by inheritance) or shared with a third party.

Article 5 (Account deletion and withdrawal)

1. Users may request account deletion through the procedure in the app. 2. On deletion, dog information, records, chats, walks, settings and other data are deleted or anonymised within a reasonable scope. However, information we must keep by law, and information needed for fraud prevention, safety, disputes, payments, subscriptions, enquiries, audits, backups and logs may be kept for the period needed. 3. Deleting your account, uninstalling the app or logging out does not automatically cancel a subscription managed by Apple or Google. To cancel a paid plan, you must do so yourself in the App Store or Google Play subscription settings. 4. After account deletion, deleted records, dog information, chats, other data in the service and paid-plan benefits cannot be restored, except where we consider it necessary by law or for operations.

Article 6 (Submissions and user responsibility)

1. Users warrant that they hold the rights, consents and permissions needed for their submissions. When sending photos or videos that include people, another person's dog, another person's address, name or contact details, or documents from a veterinary clinic, obtain the necessary consent and do not include unnecessary personal information. 2. Users are solely responsible for their submissions. We do not warrant that submissions are accurate, lawful, useful, safe or free from infringement. 3. Users grant us a royalty-free right to use their submissions to the extent needed to provide, display, store, deliver, share, translate, process, thumbnail, back up, promote, improve and moderate the service, and to handle reports and legal requirements. This licence survives deletion of the submission or the account, to the extent needed for backups, logs, legal compliance, what has already been shared or displayed, and disputes. 4. Where we judge that a submission breaches these Terms, the law, public order, third-party rights, store policies or the safety of the service, we may hide or delete it, limit features, suspend the account or take other necessary measures without prior notice.

Article 7 (AI chat)

1. AI chat is a supporting feature that provides general information about dogs and pets. It does not replace diagnosis, treatment, prescriptions or nutritional guidance by a veterinarian, emergency judgement, or advice from legal, tax, financial or other professionals. If your dog is unwell, or there has been an accident, ingestion, injury, seizure or unusual behaviour, contact a veterinary clinic or specialist promptly. 2. AI answers are generated from generative AI, search results, what you enter and past conversation, so they may be wrong, incomplete, inaccurate, out of date, or unsuited to your situation. Users use them at their own judgement and responsibility. 3. Users must not enter unnecessary addresses, phone numbers, payment details, identity documents, health insurance details, other people's personal information, confidential information, infringing information or unlawful information into AI chat. 4. Requesting disclosure of system instructions, circumventing limits, prompt injection, code generation, investment advice and other uses outside the purpose of the service are prohibited.

Article 8 (Walks, location, health and training features)

1. Walk records, GPS routes, steps, distance, consumption, weather, health reminders, tooth-brushing reminders, vaccination and preventive-medicine reminders, training courses and the dog personality quiz are features that support everyday recording and management. We do not warrant their accuracy, completeness, continuity or medical validity. 2. Users check, at their own responsibility, safety during walks, traffic rules, weather, temperature, their dog's condition, and consideration for people, dogs and facilities around them. Do not rely on the notifications or displays of the service alone when deciding on walks, treatment, medication, clinic visits or vaccinations. 3. Sharing walk record images, walk photos, personality quiz result images or other images created in the service to social networks may allow others to infer where you live, your walking routes and your daily area. Please check the content before sharing.

Article 9 (Weather, external information and links)

1. Weather, information about veterinary clinics and facilities, and other external information shown in the service may come from external services, public information or search results. We do not warrant its accuracy, currency, completeness, availability or safety. 2. When using a veterinary clinic, shop, facility or external site, check the official information in advance and follow that provider's terms, rules, prices and cancellation conditions. 3. Once you move to an external website or connect to an external service, that service's terms and privacy policy apply. 4. Connecting Threads is optional. If you connect, you can import posts from your own Threads account into the service, or post records you created in the service to your own Threads account. We only obtain the posts and profile information of the user who connected, and do not obtain other users’ posts, followers or replies. 5. You must hold the rights to, or have obtained the necessary permission for, the content you post to or import from Threads. How it is displayed on Threads, who can see it, and its deletion are governed by Threads’ terms and settings. You can disconnect at any time from within the app.

Article 10 (Paid plans and in-app purchase)

1. The content, price, term, free trial, renewal conditions, benefits and covered features of a paid plan follow what is shown in the app, on the App Store, on Google Play or on another purchase screen. 2. Subscriptions renew automatically until the user cancels. Billing, invoicing, receipts, renewal, refunds, cancellation and management of payment methods follow the terms and policies of Apple, Google or the relevant store. 3. To cancel, users must do so in the App Store or Google Play subscription settings before the renewal date. Uninstalling the app, logging out, deleting the account or stopping use does not cancel the subscription. 4. Because of the nature of digital content and subscriptions, cancellation, return and refund after purchase are not possible, except where permitted by law or by store policy. 5. We may change the content, price, benefits and delivery of paid plans. Price changes applying to existing subscribers and the related consent process follow the rules of Apple or Google.

Article 11 (Advertising and notifications)

1. Users on the free plan may be shown banner, native, interstitial and other advertising. On paid plans, advertising is hidden or limited to the extent we set. 2. We may send notifications about weather, health, vaccinations and preventive medicine, records, walks, AI chat, paid plans and other matters relating to the service. Notifications can be controlled in the OS settings or in the app, but important notices may be shown regardless of those settings.

Article 12 (Prohibited conduct)

Users must not do any of the following when using the service. · Acts that breach the law, public order, these Terms, store policies or the terms of external services · False registration, impersonation, account sharing, buying or selling accounts, or misuse through multiple accounts · Infringing the copyright, trademark, portrait rights, privacy, reputation, credit, trade secrets or other rights of a third party · Posting or sending another person's name, address, phone number, email, photograph, clinical records or location without permission · Defamation, threats, harassment, discrimination, obscenity, violent expression, abuse, animal cruelty, encouraging crime or encouraging dangerous acts · Spam, unauthorised advertising, solicitation, pyramid schemes, or use for investment, side jobs or dating · Unauthorised access, reverse engineering, scraping, crawling, API analysis, tampering with communications, probing for vulnerabilities, or excessive load · Faking GPS, falsifying step counts, or otherwise falsifying records in the service · Circumventing limits in AI chat, prompt injection, extracting confidential information, or use outside the intended purpose · Interfering with the operation of the service or of an external service · Providing benefits to antisocial forces, money laundering, fraud, or other conduct we judge inappropriate

Article 13 (Restriction, suspension and deletion)

1. Where we judge that a user has breached these Terms or is at risk of doing so, we may delete or hide submissions, limit features, suspend the account, terminate membership, report to external bodies or take other necessary measures without prior notice. 2. For investigating breaches, preventing fraud, ensuring safety, handling disputes and complying with the law, we may retain and review related information within the necessary scope, and provide it to the parties concerned, rights holders, public authorities, courts, store operators and external service providers. 3. We are not liable for damage caused to a user by measures under this Article, except where we acted intentionally or with gross negligence.

Article 14 (Intellectual property)

1. Intellectual property rights in the service, the app, logos, characters, images, UI, programs, text, databases, specifications, know-how and other content held by us or a rightful holder belong to us or that holder. 2. Users must not copy, republish, modify, analyse, sell, distribute, transmit to the public or make secondary use of our content beyond what is needed to use the service under these Terms. 3. We may use opinions, suggestions and feedback provided to us, free of charge, to improve, develop, operate and promote the service.

Article 15 (Use and provision of statistical information)

1. From submissions, usage, area information such as postal code and municipality, walks and location, dog profile, health, care and record information, advertising, and in-app viewing, clicks, ad response and feature use, we may create statistical, aggregated, anonymised and pseudonymised information and analysis reports from which individuals cannot be identified, and use them to improve the service, for research, development, advertising, product development, market analysis, risk analysis, reports for corporate customers, and provision to partners with or without charge. 2. Such information is handled in a form that cannot identify a specific user, and is not provided at the level of an individual user, an individual household, or any unit small enough to identify or infer a small number of users. We do not sell advertising identifiers, device IDs, user IDs, detailed GPS coordinates, individual walk routes or individual time-stamped activity histories to corporate customers. 3. Within the purposes set out in the Privacy Policy, we may create pseudonymised information from the information we collect and use it for our analysis, research and development and consideration of new services, and for us or our group companies to consider, develop and provide insurance, mutual aid and other financial services, adoption and matching, services for shops and breeders, health, medical and care services, data analysis and provision, and other new businesses. Within the scope set out in the Privacy Policy, we may jointly use personal data with group companies, affiliates or partners. 4. If we undergo a merger, company split, share transfer, business transfer or other succession (including the transfer of all or part of our business or shares to a third party), our position and the user's consent regarding the use and provision of information under this Article and the Privacy Policy pass to the successor, who may handle it within the purposes set out in the Privacy Policy. 5. Provision of personal data to third parties, and the handling of personal-related information, anonymised information and pseudonymised information, follow the Privacy Policy and the law. 6. Notwithstanding the preceding paragraphs, information obtained from Threads (Threads user ID, username, display name, profile image URL, access token, and the content of the posts the user chooses to import) is not used for creating the statistical or analysis information set out in this Article, for provision to partners or other third parties, for advertising, or for underwriting, rate setting or risk analysis for insurance, mutual aid or other financial services.

Article 16 (Changes, suspension and termination)

1. We may change, suspend, stop or end all or part of the service in the following cases. · For maintenance, fault response or security response · Where a fault or specification change occurs in communication lines, cloud, external services, stores, advertising, payments, AI or weather services · In the event of a natural disaster, power failure, epidemic, war, riot, law or administrative measure, labour dispute or other force majeure · Where provision becomes difficult due to the law, store policies, external service terms or business reasons · Where we otherwise judge it necessary 2. Where we make an important change or end the service, we give notice in advance as far as possible. This does not apply in an emergency.

Article 17 (Disclaimer of warranties)

1. We do not warrant that the service fits a user's particular purpose, produces the results expected, is accurate, complete, current, safe or uninterrupted, is free of defects, or that external services will continue. 2. We do not warrant the accuracy, lawfulness, usefulness or safety of submissions, AI answers, weather, health and care information, training courses, the personality quiz, advertising, notifications or information about external links. 3. We are not liable for transactions, communications, disputes or damage arising between users, or between a user and an external provider, except where we acted intentionally or with gross negligence.

Article 18 (Our liability)

1. Where we owe a user damages in connection with the service, our liability is limited to ordinary and direct damage actually incurred, except where we acted intentionally or with gross negligence, or where we are responsible for damage to a user's life or body. 2. In the case above, where the user is on a paid plan, our liability is capped at the amount of service fees the user actually paid us in the one month before the date the damage occurred. For users on the free plan, the cap is ¥1,000. This cap does not apply to the extent the law does not permit it. 3. We are not liable for special damage, lost profits, indirect damage, data loss, the cost of substitute services, or damage caused by external services, except where we acted intentionally or with gross negligence.

Article 19 (User responsibility and indemnity)

If a user breaches these Terms, or causes damage, claims, costs or disputes to us, other users, external providers, rights holders or other third parties through submissions, use of external services, infringement of third-party rights or misuse, the user resolves it at their own responsibility and expense, and compensates us for any damage we incur.

Article 20 (Changes to these Terms)

1. We may change these Terms in the following cases. · Where the change is in the general interest of users · Where the change does not conflict with the purpose of the service and is reasonable in light of the need for the change, the appropriateness of the revised content, and other circumstances 2. When we change these Terms, we make the content and effective date known in the app, on our website, by notification or by another appropriate method. Where the law requires consent, we obtain it by the method we specify. 3. If a user uses the service after the change, they are deemed to have agreed to the revised Terms.

Article 21 (Severability)

If part of these Terms is held invalid, unlawful or unenforceable by law or by a court, the remaining parts continue in full force.

Article 22 (Governing law and jurisdiction)

1. These Terms and the service are governed by Japanese law. 2. If a dispute arises between us and a user regarding the service, the Tokyo District Court has exclusive jurisdiction as the court of first instance. Where the Consumer Contract Act or another law allows a different jurisdiction, that law applies.

Article 23 (Contact)

For enquiries about these Terms, the service, personal information, infringement, reports or support, please contact us. Raflect Inc. — INUPLA Support Email: info@raflect.co Address: Aoyama Marutake Bldg. 6F, 3-1-36 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan

Questions about this page: info@raflect.co