How to Delete Your Data

Last updated: 30 August 2026

This English version is a translation provided for convenience. If there is any difference between the Japanese and English versions, the Japanese version prevails.

Disconnecting Threads only

On the app’s Home screen, tap the Threads icon at the top right and choose “Disconnect from Threads”. As soon as you disconnect, we delete the Threads access token we stored, your Threads user ID, username and profile picture URL, and the link settings. After that, we no longer obtain any of your information from Threads. If you remove the connection from the Threads side (by removing “イヌプラ” from “Apps and websites” in Threads or on instagram.com), Meta notifies us and we carry out the same process (we delete only the link information and keep the records you have already imported). If you formally request data deletion through Meta, we delete, in addition to the link information, the records imported from Threads and the copies of their photos and videos that we stored. Photos and post text you have already imported stay in the app as your own records. If you also want to delete them, delete them one by one from your records, or delete your account as described below.

Deleting all your data in the app (account deletion)

In the app, go to Settings → “Delete account”. To confirm, you will be asked to type “削除する” (“Delete”). When you delete your account, we delete your account information, your dogs’ profiles and records, photos and videos, your AI chat history, your walk logs, and your Threads link information. This cannot be undone. Information we are legally required to keep, records needed to prevent fraud or handle disputes, records of payments, subscriptions and enquiries, and information that remains temporarily in backups or logs may be kept only for as long as necessary (Privacy Policy, section 9). Uninstalling the app does not delete your data on our servers. To cancel a paid plan, please do so separately in the subscription settings of the App Store or Google Play.

Requesting deletion by email

If you cannot open the app, or you want to check the status of a deletion, please contact us at the address below. We will verify your identity and handle your request in accordance with the law. To: info@raflect.co Subject: Data deletion request In the message, please include the email address you registered with (or your Threads username). We normally confirm receipt within 7 days and complete the deletion within 30 days.

Operator

Raflect Inc. (ラフレクト株式会社) 6F Aoyama Marutake Bldg, 3-1-36 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan

Questions about this page: info@raflect.co